Privacy Policy

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights.

1. Who We Are

Morva Management & Lettings Ltd is a letting and estate agency registered in the United Kingdom. We act as a data controller, which means we are responsible for deciding how your personal data is used and ensuring it is handled lawfully.

If you have any questions about this policy or how we handle your data, please contact us at:

  • Email: info@morvamanagement.com

  • Telephone: 07513 473 101

  • Address: Western Harbour Midway, EH6 6LE

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name, address, email address, and telephone number.

  • Date of birth and proof of identity (e.g. passport, driving licence).

  • Bank account and payment details.

  • Employment, income, and reference information.

  • Tenancy or property ownership details.

  • Correspondence and communications with us.

3. How We Use Your Data

We process your personal data to:

  • Provide letting and property management services.

  • Administer tenancy agreements and landlord services.

  • Process rent and other payments.

  • Carry out referencing, credit checks, and Right to Rent checks.

  • Fulfil our legal and regulatory obligations.

  • Communicate with you regarding your tenancy or property.

  • Handle complaints and resolve disputes.

We will only process your personal data where we have a lawful basis to do so, such as:

  • Performance of a contract.

  • Compliance with a legal obligation.

  • Legitimate interests (e.g. running our business).

  • Consent (where required).

4. Sharing Your Data

We may share your personal data with:

  • Utility providers, local authorities, and service contractors.

  • Referencing agencies, credit check providers, and debt recovery services.

  • HM Revenue & Customs and other government bodies where legally required.

  • Professional advisers such as lawyers, accountants, and insurers.

  • Third-party IT and software providers who support our business systems.

We will not sell your personal data to third parties.

5. International Transfers

We do not routinely transfer your data outside the UK. If it is necessary, we will ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

6. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements. Typically, tenancy and financial records are retained for six years after the end of your agreement with us.

7. Your Rights

You have the following rights under data protection law:

  • The right to access your personal data.

  • The right to request correction of inaccurate data.

  • The right to request erasure of your data (in certain circumstances).

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent (where processing is based on consent).

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

For more information about your rights, visit www.ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. The latest version will always be available on our website or on request.